How do I place an order?
We try to make the order procedure by Mountaindrop.de as easy as possible. But if you have any questions about the order procedure, please check the Order procedure page. Should you still have any questions please contact our Customer Service at firstname.lastname@example.org or call at +31 (0) 650425398.
Can I cancel an order?
You can cancel your order at Mountaindrop.de for free, if the order isn’t sent out yet. If you want to cancel your order you can contact our Customer Service at email@example.com or call at +31 (0) 650425398. When your order is cancelled you will receive a confirmation email.
I tried to place an order and it didn't go through. What can I do?
You can contact our Customer Service, send an email to firstname.lastname@example.org or call us at +31 (0) 650425398.
What happens if a product is not in stock?
All the articles shown on our website are in stock. Every day we update our inventory system. However, it may happen that a product is out of stock.
If it appears we don’t have the product in stock anymore we will contact you and try to find a solution. If we don’t find a solution we will refund the order amount on your bank account.
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